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Seltsame kunden-unfreundliche MAGIX Aktivierungsprozedur

Strange customer-unfriendly MAGIX activation procedure



Frage von roloslash:
August 2009

Then I switch to a different Schittsystem want, I have gained Magix de Lux 15th
Have synonymous to online registration bodies created and get an activation code and the activation is synonymous work.
When in the editing program wanted to capture an MPEG file, came the invitation to undertake a further activation because it is usually not enabled MPEG codec.
I've tried, but always got the message "please contact the s.den Magix service.
That's what I tried calling, but there was always occupied.
Then I have since sent two emails with the customer service hotline s.The Please help me.
That is now 10 days ago and it is doing nothing.
Thanks, that was probably my Magix experience - you have a better experience or a tip how should I proceed? Is this typical for Magix video programs that you must make codec-dependent additional activation in order to unlock?

Otherwise, I will try to return the program s.den Media Markt (; This dates inside of 2 weeks)

roloslash



Antwort von RickyMartini:

Software is usually non-returnable.
Using Other Programs to Third-codecs (; Audio / Video / Picture), set partly in advance before its use as an asset. This is so even while burning software NERO.



Antwort von joerg:

Otherwise, still get a video converter.

I have the 2008 version, is not synonymous different. Thus you only want to prevent my next s.andere the program is black.

I have heard of one who had this same program of pros Magix under other names on offer, just had to be registered.

Hence my Conclusion, it was the last purchase of a program of Magix, I'll sit down with other programs such as Kdenlive or Open Movie Editor apart, perhaps synonymous Cinelerra.





Antwort von B.DeKid:

Exactly lad of times down there SUPER eRihtSoft the MPEG code should be included then gehts actually synonymous again Magix



Antwort von roloslash:

"B. DeKid" wrote:
Exactly lad of times down there SUPER eRihtSoft the MPEG code should be included then gehts actually synonymous again Magix


Yes, I have the SUPER, but may still not capture after MPG2 in Magix. Have the SUPER synonymous with an MPEG newly converted, the result can I still do not capture in Magix, it always comes the message "please contact the s.den Magix Support.

FAQ: What should a man do or what to set where it understands the codec of the Magix SUPER or accessing it?

Moreover, had now at last the hotline of Magix s.Telefon, the employee's response: "hmm, the problem that the MPEGs Video de Luxe is not accepted, we had often before, but I know what they do not synonymous, however, I can finally even know their PC does not. "

My response: "But they do offer an additional activation of the codecs, so at least appear s.Screen the message"

The employee: "Yes, is that so? Then they try it again online, perhaps it is because s.ihrem net" - whiz, and then he hung up.

roloslash

PS: in our video club was confirmed to me that Magix is the only major vendor, where you MPEG2 (: what else is standard in video editing programs), in addition or unlock depending on the version of the program must also buy. Get anruifen again at Magix whether the codec for my version may be only a supplementary fee - hopefully, a member of something more familiar.



Antwort von Markus73:

Which version have you got exactly? I have the Video Deluxe 15 Premium and Deluxe 15 video pros (; on two computers) in use. In both cases, the codec activation with a single click done.

Regards,
Markus



Antwort von gunman:

Hi,
Genaus so it is with me. I Viedeo deluxe 15 Premium: 1-click and no prroblem!
Gunman



Antwort von roloslash:

Today I, the Magix Video de Luxe brought back to Media Markt, who is synonymous withdrawn without objection, though I had opened the package and tried out the program. That was no problem with Media Markt, the seller, it has come time ago that a program is not running and then it returns halt.

Before that I had again phoned Magix: There are different versions of the "dumbest" I had probably can not house of MPEG2, the need to unlock only after installation and the extra cost.
But I had become tired.

I tested in parallel to Pinnacle Studio, which can certainly not something like Magix, but the cutting result is ok, it's enough for me and you have nothing behind unlock.

However, a lot of fun with your Magix, yes, most seem to run.

roloslash



Antwort von Markus73:

"roloslash" wrote:
Before that I had again phoned Magix: There are different versions of the "dumbest" I had probably can not house of MPEG2, the need to unlock only after installation and the extra cost.


Then it can be fixed to have traded one of the "castrated" Trial versions, sometimes with little or magazines are given away. Otherwise, each of the current 15er version has (and even the simple "classical"), a working MPEG2 Decorder for which we do not just need to pay extra for. For licensing reasons, only one activation is necessary.

But your version did you not tell us yes, unfortunately.

Greetings,
Markus



Antwort von JMS Productions:

"Markus73" wrote:
Otherwise, each of the current 15er version has (and even the simple "classical"), a working MPEG2 Decorder for which we do not just need to pay extra for. For licensing reasons, only one activation is necessary.


Exactly! MPEG-2 free unlock you only need to leave, but not pay. The only what I with my MAGIX (; 2007-2008-pros had to pay), was opt-in Dolby Digital 5.1 Surround decoder. The 10 euro Register Fee is me but it was definitely worth the Dolby Digital decoder great!



Antwort von roloslash:

"Markus73" wrote:
"roloslash" wrote:
Before that I had again phoned Magix: There are different versions of the "dumbest" I probably had.


Your version did you not tell us yes, unfortunately.

Greetings,
Markus


Hello, yes, I had the regular version, but has the Magix MA s.Telefon irritates me as I now know (or he knew it himself) is not accurate. He recommended that I upgrade to a fee-Pros (; or premium) and it would be ussynonymous MPEG Article condition.
In fact, MPEG would have been already included in my standard version, it had unfortunately not online only, folded with its launch, due to the error message then the calls to the hotline Magix. About the result I've already reported.

roloslash




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